Subject to these Terms and Conditions, you will have the right to return the products if you change your mind within fourteen (14) days of receipt.
Make sure the products have not been used, worn, washed, altered or damaged and that the tag is still attached.

To make a return, just follow these simple steps:
Write to help@lanerossi.com indicating in the email the identification order number to be returned. es (#00000001).
Pack the products, remembering to insert a sheet with the identification order number inside. Send the package to be returned, at your expense, to the following address:

Lanerossi c/o Evologi srl
Via Monastier n.1
30020 Meolo
(VE) – Italy

We inform you that it is possible to return the products using a courier of your choice.
We recommend that you use a transport service that allows you to track and insure your package, as we are not responsible for the shipment of returned products.
Returns must be sent from the same country (country) where the order was placed. We will not be able to accept returns from other countries (countries).

We remind you that:
- The products must not have been used, worn, washed, altered or damaged.
- Only Lanerossi has the right to determine if the products are still in their original state.
- The identification label must still be attached to the products.
- Products must be returned in their original packaging.

Returns cannot be accepted for the following products:
- Products that are customized or manufactured to customer specifications
- Products which after delivery have become inseparable from other items.

All returned products will be checked by Lanerossi within fifteen (15) working days of receipt of the package.
You will be sent an email confirming acceptance of the returned products at our fulfillment center and the refund due.
The refund will be made to you following the positive outcome of the check by our specialized staff using the same payment method you chose during check out. The value of the returned products will be credited to the account used during the initial payment. The Seller will not refund shipping costs.

We also point out that the various payment providers (Paypal, Credit Cards) have different processing times and it may take a few working days to process refunds and credit them to the payment method originally used by the customer, these technical times are not up to us imputable.

In the event of a rejected return, our customer service will explain the reason for the refusal and the package will be sent back to you.

All Products are covered by a statutory legal guarantee for lack of conformity lasting 2 (two) years from the date of delivery, pursuant to Articles 128 et seq. of Legislative Decree No. 206/2005 (the Consumer Code), as amended by Legislative Decree No. 170/2021.

In the event of a lack of conformity, the Consumer shall be entitled to the remedies set out in Article 135‑bis of the Consumer Code and, in particular, to the repair or replacement of the Product, at the Consumer’s choice, unless the requested remedy is objectively impossible or excessively onerous compared to the alternative.

Where repair and replacement are impossible or excessively onerous, the Consumer shall be entitled to a price reduction or to termination of the sales contract, with consequent return of the goods and reimbursement of the price paid, in accordance with Article 135‑bis of the Consumer Code.

Any lack of conformity may also be reported by contacting Lanerossi Customer Care at help@lanerossi.com.

It is specified that any lack of conformity which becomes apparent within 1 (one) year from delivery of the Product shall be presumed to have existed at the time of delivery, unless such presumption is incompatible with the nature of the goods or with the nature of the lack of conformity.

Any action aimed at asserting a lack of conformity shall be time‑barred 26 (twenty‑six) months from the date of delivery of the Product.

The legal guarantee applies provided that the Product has been used for its intended purpose, in a proper and correct manner, in accordance with its nature and with the instructions for use and washing supplied.